Effective from: 1st Jan 2026
You are agreeing to use one or more of Interaction Solutions's software solutions, which may be referred to individually or collectively herein as the "Service(s)", and/or Interaction Solutions's document management software ("Software"). The Service and the Software may not be error free. Therefore, You are advised to safeguard important data, to use caution and not to rely on the correct functioning or performance of the Service or Software. Although Interaction Solutions will use reasonable efforts to provide technical support (assuming you have paid any applicable fees), it provides no assurance that any specific errors in the Service or Software will be corrected.
Subject to the terms and conditions of this Agreement and depending upon whether during sign-up and/or purchase process you have agreed to use the Service and/or the Software on a subscription basis or to receive a perpetual license to use the Software, Interaction Solutions grants to You:
Except as otherwise specifically permitted in this Agreement, You may not:
Any update to the Software provided to You is made on a license exchange basis such that You agree, as a condition for receiving an update, that You will terminate your use of any previous version of the Software. Interaction Solutions may automatically check the Service and/or Your version of the Software and may automatically update the Service and/or Software from time to time. You agree to accept such updates subject to this Agreement.
You may be required to create an account to participate in the Service and/or use the Software. If You are entering into this Agreement on behalf of an entity, You represent and warrant that the entity will utilize the Services and/or Software under a single account. You agree not to impersonate any person or entity or misrepresent Your identity or affiliation with any person or entity, including using another person's username, password or other account information. You are responsible for the security of Your password and for any use of Your account. You also agree to notify us promptly at privacy@interactionsolutions.com.au of any unauthorized use of Your username, password, other account information, or any other breach of security that You become aware of involving or relating to the Service or Software.
If there is a fee associated with your use of the Service or Software, You agree to pay that fee. The fee charged excludes all applicable taxes and currency exchange settlements. You are solely responsible for paying such taxes or other charges. Interaction Solutions may suspend or cancel Your access if payment is not received. To pay any fees, You will be asked to provide a payment method at the time you sign up. By providing Interaction Solutions with Your payment method, You (a) represent that You are authorized to use the payment method; and (b) authorize Interaction Solutions to charge You.
In Your use of the Service or Software, You agree to comply with all applicable laws and regulations. You shall comply with all applicable import, export and re-export control laws and regulations of any country.
Subject to Licensee's payment of the corresponding fees (if any), Interaction Solutions shall provide reasonable technical support. Licensee shall provide Interaction Solutions with such technical information and assistance as Interaction Solutions may reasonably request in order for it to provide support. Subject to Licensee's payment of the corresponding fees (if any), Interaction Solutions shall provide the Licensee with updates, enhancements and maintenance modifications as they become available via a secure download portal.
Subject to Licensee's payment of the corresponding fees (if any), Interaction Solutions will
provide access to updates via their secure download portal.
Any updates, changes, additions or amendments to the product shall be made available via a secure download
service. Customers with current valid maintenance agreements shall have access to all updates.
Relates specifically to customers who do not have dedicated site maintenance.
It shall be the responsibility of the customer to ensure the installed databases are updated
with the appropriate schema changes before applying any changes to the code base.
Unauthorized Use: You agree to use reasonable efforts to cooperate with and assist Interaction Solutions in identifying and preventing any unauthorized use, copying, or disclosure of the Service or the Software.
Proprietary Rights: Interaction Solutions and any of its licensors own all proprietary rights in and to the Service and the Software. The Service and any Software provided to you is licensed and not sold. Except as expressly provided herein, Interaction Solutions retains all rights and does not grant any express or implied right to You under any Interaction Solutions patents, copyrights, trademarks, or trade secret information.
Interaction Solutions may place limits on, modify, suspend or terminate the Service generally, may remove or disable access to any content posted by You in using the Service and may suspend or terminate Your use of the Service or terminate this Agreement at any time, including as a result of Your use of the Service that Interaction Solutions reasonably deems to be excessive. Notwithstanding anything else in this Agreement, this suspension or termination may result in the immediate deletion of Your documents, information, files, and other previously available content. Interaction Solutions is under no obligation to return any content to you.
Indemnification by Interaction Solutions: During the Term, Interaction Solutions shall defend, indemnify and hold harmless Licensee and its officers, directors, employees, Users, successors and assigns, from and against any and all losses, damages, liabilities, settlements, reasonable costs and expenses resulting from or arising out of any third-party claim, demand, or cause of action which alleges that the Licensed Products infringe any duly issued patent, copyright or trademark or misrequire any trade secret right of a third party ("Claim").
Indemnification by Licensee: You will defend, indemnify and hold harmless Interaction Solutions, its affiliates, and their respective officers, directors, employees, agents, licensors and any third-party providers, from and against all claims, losses, damages and costs, including reasonable attorneys' fees, arising from any third-party claim against Interaction Solutions related to Your use of the Service or Software, including any document or content You submit to the Service.
LICENSEE ACKNOWLEDGES AND UNDERSTANDS THAT THE SERVICE AND ANY SOFTWARE MAY CONTAIN ERRORS, OMISSIONS, AND PROBLEMS. LICENSEE HEREBY ACCEPTS THE SERVICE AND SOFTWARE, "AS IS" AND WITH ALL FAULTS, DEFECTS AND ERRORS AND LICENSEE UNDERSTANDS THAT IT ASSUMES ALL RISKS OF USE, QUALITY, AND PERFORMANCE. NEITHER Interaction Solutions NOR ANY OF Interaction Solutions'S LICENSORS OR SUPPLIERS MAKE ANY EXPRESS WARRANTIES, AND EACH OF THEM DISCLAIMS ALL IMPLIED WARRANTIES.
LICENSEE AGREES AND ACKNOWLEDGES THAT NEITHER Interaction Solutions NOR ANY OF ITS LICENSORS OR SUPPLIERS MAY BE HELD LIABLE FOR ANY CLAIM, LOSS, DAMAGES, EXPENSES OR COSTS OF AN INDIRECT NATURE, INCLUDING CONSEQUENTIAL OR SPECIAL DAMAGES, LOST PROFITS OR OTHERWISE AND IN NO EVENT SHALL THEY BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE AMOUNT OF FEES PAID TO Interaction Solutions BY LICENSEE (IF ANY) UNDER THIS AGREEMENT DURING THE IMMEDIATELY PRECEDING SIX MONTHS.
Interaction Solutions is committed to integrity and high standards of business conduct in everything it does, especially in its dealings with its customers, suppliers and contractors.
This Agreement is the entire agreement between You and Interaction Solutions related to the Service and/or Software, replacing any prior agreements. The parties to this Agreement are independent contractors, and nothing in this Agreement creates an agency, partnership, or joint venture. You shall not assign this Agreement, by operation of law or otherwise.
This Agreement shall be governed by Queensland, Australia law without regard to any conflict of laws principles.
Effective: 1st Jan 2026
Welcome to the website of Interaction Solutions Pty Ltd. Data privacy is important and we have prepared this Privacy Policy to explain how we collect, use, protect and disclose data when you use any Interaction Solutions services which includes this website and any site ("Site(s)"); software provided by Interaction Solutions ("Software"); or services offered by Interaction Solutions (collectively, "Services").
We will only process your personal data in accordance with applicable data protection and privacy laws. For the purpose of UK and European Union ("EU") data protection legislation, the data controller is Interaction Solutions.
If you require more detailed data about our data handling practices please let us know by going to the "Contact Us" webpage on this Site or contacting us at privacy@interactionsolutions.com.au
Updated: 1st Jan 2026
Interaction Solutions Pty Ltd respects the copyright rights of others and has adopted the following procedure regarding the removal of allegedly infringing materials from Interaction Solutions's web sites, consistent with the removal notification and counter-notification provisions of the Digital Millennium Copyright Act ("DMCA") and other applicable intellectual property laws.
The DMCA provides a process for an owner of copyrighted material to notify an online service provider of alleged copyright infringement. Upon receipt of a valid DMCA removal notification, Interaction Solutions will remove or disable access to the allegedly infringing content and take reasonable steps to contact the party that originally posted that content to allow it to file a counter-notification that indicates that it had the right to post the content.
Subject to the terms and conditions of this EULA, Interaction Solutions hereby grants to Licensee a non-exclusive, non-transferable (except as expressly permitted herein), limited license ("License") to use the Licensed Software in the manner described in the Documentation solely for Licensee's use.
Licensee may deploy one (1) instance of the Licensed Software on a single computer (unless specifically allowed by multiple license files.). Interaction Solutions will provide, on full payment of all applicable fees and costs due, an encrypted license file enabling the Software to operate on a nominated computer.
Licensee may make one (1) copy of the Licensed Software for backup or archival purposes only. The Licensed Software may require activation as explained during installation and in the Documentation. If any such applicable activation procedure(s) is not followed, then the Licensed Software may only operate for a finite period of time.
If the Licensed Software is an Update to a previous version, Licensee must possess a valid License to the previous version. Interaction Solutions is not obligated by this EULA to provide Licensee with any technical support services relating to the Licensed Software; however, Licensee may order additional support services for an additional charge. No support is offered or available to any Licensee without a current and valid Maintenance Agreement.
The Licensed Software, including any and all Updates and any authorized copies thereof that Licensee makes are the intellectual property of, and are owned solely by, Interaction Solutions Pty Ltd and by third parties whose intellectual property has been licensed by Interaction Solutions. If the Licensee is a branch or agency of the U.S. Government, Licensee acknowledges and agrees that the Licensed Products and Documentation qualify as "commercial items".
Licensee agrees that during and after the existence of this Agreement it will hold in strictest confidence, and will not use for any purpose unrelated to its performance of this Agreement or disclose to any third party, any Confidential Information of Interaction Solutions.
Each party warrants that it has the full power and authority to enter into this EULA. Interaction Solutions Pty Ltd warrants that any media on which the Licensed Software is distributed shall be free from material defects for a period of thirty (30) calendar days from the date of receipt of the License. The Licensed Software itself is provided to Licensee "AS IS."
IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL OR PUNITIVE DAMAGES, OR ANY LOST REVENUE, LOST PROFITS, LOST SAVINGS, LOST BUSINESS OR LOSS OF GOODWILL.
"Annual Contract Value" means the actual amounts paid or payable by Licensee under
this EULA (excluding all applicable taxes) in the Contract Year in which any claim arises;
"Contract Year" means the twelve calendar month period beginning on the Effective Date and each anniversary thereof;
"Documentation" means Interaction Solutions Pty Ltd's then-current instructions, user manuals, training materials and other materials in written or electronic form generally made available to its licensees relating to the Licensed Products.
"Effective Date" means the date of Licensee's receipt of the License;
"Term" means the period commencing with the Effective Date (the first day of the first Contract Year) and ending on the Termination Date.