Empowering Your Contact Center

Interaction Solutions delivers premium, enterprise-grade tools for interaction archiving, advanced real-time analytics, and comprehensive medical task management.

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Our Core Products

Industry-leading solutions designed to modernize your operations.

Interaction Archive Player

Interaction Archive Player

A unified, secure portal for searching, playing, and managing historical interaction recordings across Genesys Cloud, Engage, PureConnect, and Amazon Connect.
Advanced Analytics

Advanced Analytics

Real-time queue monitoring, BrightMetrics integration, and deep data extraction capabilities for comprehensive call center performance insights.
Medi-Task

Medi-Task

A specialized, highly secure application suite designed specifically for hospital and medical task management and operational efficiency.

Interaction Toolbox Suite

Our comprehensive suite of administrative, extraction, and provisioning utilities. Access all your critical management tools from a single, unified interface.

Click on any of the tiles below to view details about the product.

GCx Player IAP IAP S3 User Clone Analytics Config Export Tool CloudPulse QView RCBS Downloader AWS Connect Verint Access Avaya ACR

Act Now to Preserve Critical Interaction Recordings

As platforms approach their end-of-life status, the risk of losing vital interaction recordings becomes an urgent concern. Essential for compliance and operational transparency, these records may become inaccessible if not retrieved in time.

Time is of the Essence

With platform support ending, data retrieval becomes increasingly complex and costly. Secure your data and protect your future today.

Interaction Archive Player

Universal access to your archived data across all Genesys platforms

Genesys Cloud CX ®

Keep your Genesys Cloud interactions stored locally. IAP ensures near-production-ready access to all your voice and screen recordings outside the cloud environment.

  • Play voice & screen
  • Export to S3 / Azure / Local

Genesys Engage ®

Whether using Premise (MLM) or Cloud (RCBS), IAP provides a consistent interface to search, play, and download interactions from your archives.

  • Region-based filtering
  • Access Group security

Genesys PureConnect ®

Complete export capabilities for PureConnect interactions to any storage location. Seamless search and playback functionality for both voice and screen recordings.

  • Advanced Search
  • Integrated Playback

Platform Migration Made Easy

Ensure business continuity during your transition

Migrating platforms shouldn't mean leaving your data behind. We ensure all interactions are securely archived and easily accessible.

At Interaction Solutions, we specialize in the planning, deployment, and execution of your archiving process. Our Interaction Archive Player (IAP) populates dedicated metadata tables for effortless search and playback of millions of records.

Compatible with all major Genesys platforms.
Supported Migration Paths
  • PureConnect (CIC)
  • Engage Premise (PEP)
  • Engage Cloud (PEC)
  • Genesys Cloud (GCx)

Core Capabilities

Designed for security, compliance, and usability

Data Sovereignty

Full control over your data location. Download interactions to local storage or your private cloud to comply with governance laws.

Division Separation

Enforce strict access controls. Users only access interactions within their assigned Division, ensuring data privacy across your organization.

Agent Segment Playback

Focus on what matters. Option to skip IVR/Queue time and start playback exactly when the agent joins the conversation.

Advanced Search Filters

Locate any interaction instantly with combining multiple criteria:

  • Agent Name/ID
  • Caller Number (ANI)
  • Dialed Number (DNIS)
  • Date & Time Range
  • Call/Conversation ID
  • Call Duration
  • Access Group
  • Play Encrypted Calls

Smart Grouping

Analyze trends by grouping your search results:

Access Groups Agent ID ANI / DNIS Call Type Contact ID Region Virtual Queue