Our Projects
A snapshot of the tools in the Interaction Toolbox. Hover to pause.
GCx Player
Search and play Genesys Cloud voice and screen recordings outside the cloud.
Interaction Player
Universal archive player for Genesys Cloud, Engage and PureConnect interactions.
IAP S3
Interaction Archive Player backed by Amazon S3 storage.
User Clone
Provision users quickly by cloning an existing user profile.
Analytics
Real-time and historical analytics across your contact centre.
Export Tool
Bulk export interactions and metadata to S3, Azure or local storage.
CloudPulse
Monitor the health and activity of your cloud contact centre.
QView
Live queue and agent visibility on a single screen.
Engage Downloader
Download recordings from Genesys Engage Cloud (RCBS) and Premise.
AWS Connect
Retrieve and archive Amazon Connect recordings and contact data.
Verint Access
Access and extract Verint recordings before platform end-of-life.
Avaya ACR
Extract and preserve Avaya Contact Recorder interactions.
NICE Azure/AWS
Download NICE recordings from Azure and AWS storage.
Interaction Toolbox Suite
Administrative, extraction and provisioning utilities in one unified interface. Filter by type or platform to find the right tool.
GCx Player
Search and play Genesys Cloud voice and screen recordings outside the cloud.
Interaction Player
Universal archive player for Genesys Cloud, Engage and PureConnect interactions.
User Clone
Provision users quickly by cloning an existing user profile.
Analytics
Real-time and historical analytics across your contact centre.
Export Tool
Bulk export interactions and metadata to S3, Azure or local storage.
CloudPulse
Monitor the health and activity of your cloud contact centre.
Engage Downloader
Download recordings from Genesys Engage Cloud (RCBS) and Premise.
Verint Access
Access and extract Verint recordings before platform end-of-life.
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Interaction Toolbox Suite
Our comprehensive suite of administrative, extraction, and provisioning utilities. Access all your critical management tools from a single, unified interface.
Click on any of the tiles below to view details about the product.
Act Now to Preserve Critical Interaction Recordings
As platforms approach their end-of-life status, the risk of losing vital interaction recordings becomes an urgent concern. Essential for compliance and operational transparency, these records may become inaccessible if not retrieved in time.
Time is of the Essence
With platform support ending, data retrieval becomes increasingly complex and costly. Secure your data and protect your future today.
Interaction Archive Player
Universal access to your archived data across all Genesys platforms
Genesys Cloud CX ®
Keep your Genesys Cloud interactions stored locally. IAP ensures near-production-ready access to all your voice and screen recordings outside the cloud environment.
- Play voice & screen
- Export to S3 / Azure / Local
Genesys Engage ®
Whether using Premise (MLM) or Cloud (RCBS), IAP provides a consistent interface to search, play, and download interactions from your archives.
- Region-based filtering
- Access Group security
Genesys PureConnect ®
Complete export capabilities for PureConnect interactions to any storage location. Seamless search and playback functionality for both voice and screen recordings.
- Advanced Search
- Integrated Playback
Platform Migration Made Easy
Ensure business continuity during your transition
Migrating platforms shouldn't mean leaving your data behind. We ensure all interactions are securely archived and easily accessible.
At Interaction Solutions, we specialize in the planning, deployment, and execution of your archiving process. Our Interaction Archive Player (IAP) populates dedicated metadata tables for effortless search and playback of millions of records.
Supported Migration Paths
- PureConnect (CIC)
- Engage Premise (PEP)
- Engage Cloud (PEC)
- Genesys Cloud (GCx)
Core Capabilities
Designed for security, compliance, and usability
Data Sovereignty
Full control over your data location. Download interactions to local storage or your private cloud to comply with governance laws.
Division Separation
Enforce strict access controls. Users only access interactions within their assigned Division, ensuring data privacy across your organization.
Agent Segment Playback
Focus on what matters. Option to skip IVR/Queue time and start playback exactly when the agent joins the conversation.
Advanced Search Filters
Locate any interaction instantly with combining multiple criteria:
- Agent Name/ID
- Caller Number (ANI)
- Dialed Number (DNIS)
- Date & Time Range
- Call/Conversation ID
- Call Duration
- Access Group
- Play Encrypted Calls
Smart Grouping
Analyze trends by grouping your search results: