Interaction Archive Player ©
New Release: Genesys Cloud Screen Recording Viewer
Version 2.0 | Released October 2025
Transform Your Recording Experience
Experience seamless integration of audio and video in a powerful, intuitive interface designed specifically for contact center quality management and training.
Our new Recording Studio provides a complete solution for reviewing agent-customer interactions with precision controls and advanced features that save time and improve analysis quality.
Save selected segments of the interaction
Actual interface of the new Recording Studio
Note: Links can only be sent within the organization and only to pre-authorized recipients.
Advanced Data Portability
Universal export capabilities designed for compliance, analytics, and long-term data sovereignty.
Hybrid Cloud Support
Seamlessly export to Local storage, AWS S3, or Azure buckets. Maintain full control over where your critical business data resides.
Seamless Decryption
Automatically decrypt encrypted interactions on-the-fly during export. Ready for immediate use in speech analytics or legal review.
Logical Hierarchy
Exported data is automatically organized into intuitive Year/Month/Day folder structures for instant retrieval and organization.
Key Features
Perfect Synchronization
Audio and video perfectly synchronized for accurate interaction review, eliminating timing discrepancies.
Unified Display
All interaction elements consolidated on a single screen for efficient analysis.
Visual Audio Waveform
Interactive audio visualization allows precise navigation to key moments.
Channel Controls
Independent volume controls for agent and customer audio channels.
One-Click Export
Instantly download complete interactions as a single MP4 file.
Advanced Search
Powerful search capabilities to quickly find specific recordings.
Business Impact
- Save 30% review time with our streamlined interface and synchronized playback
- Improve training effectiveness by easily identifying and sharing key interaction moments
- Enhance quality management with precise audio-visual analysis tools
Ready to Get Started?
Experience the future of interaction review today!
Contact us for a
demonstration