User Clone

Enterprise Governance & Compliance Tool

What is User Clone?

User Clone is an administrative productivity tool designed to completely automate the onboarding and permissioning process within your contact center platform (like Genesys Cloud or Amazon Connect).

Instead of manually configuring dozens of queues, skills, and security roles for every new hire, this tool allows you to select a "Model User" and instantly replicate their exact attribute profile across one or hundreds of new accounts simultaneously.

Why You Need It (Advantages)

Zero Configuration Drift: Ensures all agents in a specific tier have perfectly identical permissions.
Rapid Provisioning: Cuts new-hire onboarding IT tasks from hours down to seconds.
Error Reduction: Eliminates human error (like forgetting a specific routing skill) that impacts SLAs.
Bulk Scaling: Perfect for spinning up BPO teams or seasonal workers instantly.

Configure Clone Operation

Step 1Select Source (Model) User

Step 2Select Attributes to Replicate

ACD Queues (4)

Routing Skills (12)

Languages (2)

Security Roles (3)

Wrap-up Codes

Locations

Step 3Target Users (Comma Separated Emails)

Recent Clone Operations

Date	Source User	Targets	Status
Today, 09:14 AM	Michael Chang	12 Users	Success
Yesterday, 14:30 PM	David Miller	1 User	Success
Jun 04, 11:05 AM	Amanda Clark	45 Users	Partial (2 Failed)
Jun 01, 08:00 AM	Admin Profile	5 Users	API Error

Pro Tip: Ensure that the target users have already been created in your identity provider (like Okta or Azure AD) and synced to your contact center platform before running a bulk clone operation.