Engage Downloader

Enterprise Governance & Compliance Tool

What It Does

Interfaces directly with the Genesys Engage environment to securely download bulk media backups, decrypt them, and store them locally or stream to cloud destinations (AWS S3, Azure Blob) for offline access or secondary backup.

Key Advantages

Native Integration

Built explicitly to handle the nuances of the Engage Downloader payload architecture.

Auto-Decryption

Handles decryption keys automatically to produce standard, playable media files.

Resumable Downloads

Network interruptions will not ruin a batch; the tool intelligently resumes.

Application Interface

Poll Interval (Minutes)

Log Level

Enable Auto-Decryption

Private Key Path (.pem)

Absolute path to the private key used for decrypting Engage Downloader payloads.

Local Staging Directory

Genesys Cloud Region

OAuth Client ID

OAuth Client Secret

Target Destination Storage

AWS S3 Azure Blob Local Storage

Target S3 Bucket Name

AWS Region

AWS Access Key ID

AWS Secret Access Key

Storage Account Name

Container Name

Authentication Type

Azure Connection String / Access Key

Local Destination Directory Path

Absolute local directory path where recordings will be directly saved.

Directory Permissions Mode

Disk Space Quota (GB)