QView
Enterprise Governance & Compliance Tool
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WebSocket: Connected
10:54:19 AM
What is QView?
QView is an advanced real-time queue monitoring wallboard. It leverages WebSocket technology to stream event-driven agent state changes and interaction routing data directly to your screen without polling overhead. Designed specifically for NOCs and overhead displays, it provides instant visibility into macro queue statistics and individual agent states.
Calls Waiting
12
Longest Wait
04:15
Agents Logged In
48
Service Level
92%
Queue Status
Support Tier 1
Agents: 14/20
7 Waiting
Max: 04:15
Sales Inbound
Agents: 8/12
0 Waiting
Max: 00:00
Billing & Retention
Agents: 5/6
5 Waiting
Max: 01:20
Live Agent State
| Agent Name | Queue | Current State | Time in State |
|---|---|---|---|
| Sarah Jenkins | Support Tier 1 | On Call | 02:45 |
| Michael Chang | Sales Inbound | Available | 05:12 |
| Amanda Clark | Support Tier 1 | ACW (Wrap Up) | 01:30 |
| David Miller | Billing & Retention | Away (Break) | 14:20 |