Privacy Policy

1. Introduction

This Policy outlines how we deal with personal information, which is information about an individual whose identity is apparent, or can reasonably be ascertained, from that information (Personal Information).

Interaction Solutions Pty Ltd (ACN 626 192 827) (we, us or our) has adopted this Privacy Policy, in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (APPs) various data protection laws.

We collect Personal Information via the Contact Us page (Services).

2. How We Collect Personal Information

We collect information directly from you when you:

• Register or subscribe for a service, list, account, or membership;
• Contact us via a Contact Us form, telephone, fax or email; or
• Complete a survey.

We and some of the third-party services providers we use (such as Google Analytics) collect some information through automated processes including the following:

• When you visit our website or use the Services, our server and analytics service may log details about your visit such as your IP address, the time and duration of visit, the link from which you visited, and information about your browser and operating system; and
• We will likely place a cookie on your device when you visit our website, such as for tracking analytics and session information.

3. The Purposes of Collection, Holding and Use of Personal Information About Clients

We collect, hold and use Personal Information for the purpose of providing our Service.

Personal Information is only disclosed to the individuals or organisations who created and distributed the survey so that they may analyse the survey results.

4. The Kinds of Personal Information That We Collect and Hold

When using our Service, we may collect the following type of Personal Information:

• Name
• Location
• Email address
• Details as provided by you within the text of requesting further information from us.

5. How We Hold Personal Information

We hold and store Personal Information using third-party application providers (such as Amazon Web Services). This occurs when we use an application for the purposes of our business and store data in association with that application on infrastructure provided by those third-party application providers.

6. How We Secure Personal Information

We will take reasonable precautions to protect Personal Information from unauthorised access. This includes appropriately securing our physical facilities and electronic networks.

We secure Personal Information that we collect with credentials, encryption, session expiry, firewalls, SSL network encryption, and through the use of reputable vendors. For more information on security, please contact us using the contact details below.

We do not actively delete specific items of Personal Information. The decision about when to delete such specific items of Personal Information that is no longer needed lies with our clients. When our clients delete their accounts, however, we delete all information that we stored in relation to their account, including Personal Information that they collected.

If you wish to be removed from our system, you may also contact us directly and we will remove that information.

7. How and When We Share or Disclose Personal Information

We do not share any personal information with any 3rd parties, entities or government departments except where specifically required by law.

8. Contacting Us to Access, Change or Delete Personal Information

Our clients are usually in a better position than us to edit and change Personal Information that they have stored within the Services. Individuals who wish to access or change survey data stored with us should contact the entity that surveyed them.

However, clients and their customers can also contact us using the details below to arrange, where appropriate, access, correction to or, deletion of their Personal Information.

We reserve the right to refuse access or correction where there are reasonable grounds for doing so, for example if providing access would be unlawful or would compromise the privacy of another person.

9. Complaints Process

1. If you have a complaint relating to an alleged breach of the APPs, you should contact us using the details listed in the previous section of this Privacy Policy.
2. When you notify us of a complaint about our handling of your Personal Information, we will deal with the complaint by responding to it in writing within a reasonable period (usually 10 business days from the day we receive your email).
3. We will endeavour to work with you to resolve the complaint entirely within 30 days, although that period may be longer if it is reasonable to take longer given the nature of your complaint.
4. If you are unsatisfied with our response, you may refer the complaint to the Office of the Australian Information Commissioner (http://www.oaic.gov.au/).

10. Data Security

Interaction Solutions takes active measures to ensure the Personal Information that it holds is secure and protected from misuse, interference, loss and unauthorised access, modification or disclosure.

All Interaction Solutions ICT devices, storage and channels are subject to continuous monitoring, logging analysis, and audit. Interaction Solutions may choose to contract a third party to perform these functions.

All Personal Information is stored at secure premises using good quality security protocols.

Interaction Solutions’s security systems are regularly reviewed and updated to maintain the integrity of the Interaction Solutions security posture.

11. Amendment

We may amend the Privacy Policy at our sole discretion. If you continue to use the Services after receiving notice from us of such an amendment to the Privacy Policy, you agree to be bound by the Privacy Policy as amended.