Support Portal
Choose the support level that best fits your needs
Premium Support
- Direct access to Interaction Solutions Releases
- Exclusive access to Support Portal
- Interactive support via social media
- Scheduled sessions via Zoom or Teams
- Priority response times
Standard Support
- Access to Interaction Solutions Releases
- Access to Support Portal
- Email support
- Documentation access
License Only
- No access to support services
- Software license only
- Self-service resources
Upgrading Support Levels
Customers with Standard Support or License Only may upgrade their support level by entering into an appropriate maintenance agreement. Contact our sales team for upgrade options and pricing.
Short-term Premium Support
Available for immediate assistance:
USD $250/hour
- Minimum billing of 4 hours
- Each additional 15 minutes billed at USD $75
- Valid purchase order required
- Subject to support staff availability
Important Notes
Downgrades: Once a maintenance agreement is signed, it cannot be downgraded to a lower service level until the 12-month term has concluded.