Technical Documentation
Understanding the Interaction Archive Player (IAP) Architecture
How IAP Works
Export from Genesys Environment
Using the MLM functionality available within GAX (Engage Premise) or RCBS (Multi‑Cloud), an export schedule queries the GIR system for interactions that match defined criteria.
The export produces audio files together with matching metadata. These files are stored on a shared network drive, local storage, or cloud storage (AWS S3, Azure Blob, etc.).
Click image to enlarge
Metadata Processing
IAP includes a processServer task that reads metadata files, translates them into database records, and populates the UI.
Interaction Playback
When a user selects an interaction, IAP retrieves the media location from the database and streams it via the built‑in player.