NICE AWS & Azure Recording Suite
Enterprise automated recording extraction, multi-cloud archiving, dual-channel audio player visualizer, cold storage rehydration, and instant desktop downloads with structured metadata.
Enterprise Multi-Cloud Archiving & Player
Unified call recording extraction, dual-channel player visualizer, and desktop JSON metadata exporter for NICE platforms.
Core Suite Capabilities
Automated Extraction
Monitors NICE call recording databases continuously. Automatically downloads voice streams and metadata to AWS S3 & Azure Blob Storage.
Dual-Channel Visualizer
WaveSurfer visualizer with split-channel controls for Caller (Left) vs Agent (Right), master volume, zoom range, and playback speed.
Desktop Downloads
One-click download button in interaction table and player controls to save raw audio (.wav, .opus, .mp3) and JSON metadata packages to desktop.
Cold Storage Hydration
Automated queue management and email alerts for rehydrating archived recordings from Azure Cold Tier storage back to warm state.
System Interface & Screenshots
Explore screenshots of the NICE System & Storage Configuration workspace, Rehydrating Calls Player Monitor, and Desktop Exporter dialog.
NICE System & Storage Configuration
Configures NICE API credentials, AWS S3 & Azure Blob target storage URIs, KMS encryption keys, output formats, and batch concurrency controls.
Rehydrating Calls & Player Monitor
Live status monitor tracking call recordings being rehydrated from Azure & AWS Cold Storage back to Hot Storage with real-time status and email alerts.
Interaction & Metadata Package Download
Modal dialog allowing users to download audio streams (.wav, .opus, .mp3) and structured JSON metadata files straight to their desktop.
Technical Specifications
| Supported Cloud Storage | Microsoft Azure Blob Storage Amazon AWS S3 Local Storage |
| Audio Stream Formats | .wav (PCM Dual Channel), .opus (Compressed Stream), .mp3 (Native Audio) |
| Metadata Fields Captured | Call ID, Agent ID, Agent Name, ANI/DNIS, Start Time, Duration, Access Group, Cold Storage Status, Transcript, Supervisor Annotations |
| Player Features | WaveSurfer 7 Web Audio engine, Left/Right channel volume splitter, Master Volume, Zoom timeline, Playback Speed (0.5x - 2.0x), Call Annotations |