Access Groups are metadata values extracted directly from the underlying telephony platform (e.g., Genesys). They identify the specific departmental group or queue the agent belonged to when handling an interaction. Rather than controlling user permissions, this interface allows administrators to define strict Data Retention Policies for these extracted groups. For example, interactions handled by the "Finance" access group might require a 7-year retention period, whereas general "Support" interactions are purged after 30 days to optimize storage.
| Access Group (Genesys Metadata) | Associated Platform | Interactions | Oldest Call | Current Retention Period | Auto-Purge Strategy | Status | Actions |
|---|---|---|---|---|---|---|---|
| Enterprise_Finance_Tier1 | Genesys Cloud GCx | 142,593 | 2019-06-05 | Hard Delete from S3 | Enforced | ||
| Retail_Customer_Support | Pure Connect (CIC) | 84,102 | 2026-03-10 | Move to Glacier Deep Archive | Enforced | ||
| Internal_IT_Helpdesk | Pure Engage Premise | 12,450 | 2026-05-08 | Hard Delete from SAN | Pending Sync |